Terms and Conditions

Terms and Conditions


Returns Policy
Simonne Joyce Art is committed to make customers are 100% satisfied with their purchase. If you are not completely satisfied with your purchase (because of quality issues or damage) you may return your purchase to us within 7 days of receipt and receive the refund of your purchase price minus shipping and handling costs, or you may have choice of free replacement after return your purchase. Please contact us by e-mail for return instructions.

Returns due to quality issues or damage will be returned via courier. Customer will be required to provide proof of purchase. Packaging must be the same as the product arrived in. All returned will be inspected utilising video on return prior to refund.
All items must be returned to Simonne Joyce Art within 7 days from arrival of the product.

All returned items must be in brand-new condition, unused and with the original packaging. Requests to return items due to quality issues, damage during shipping, color/style/size error from use must be accompanied by photos or other evidence that clearly shows the problem with the item received. Paintings with quality issues eg more than a 20% variation (see variation paragraph below) are eligible for a full refund minus shipping costs within 30 days of receiving your order.
Damaged paintings are extremely rare. Please do not accept packages if they are damaged, creased or torn. Simonne Joyce Art will not refund paintings if customer accepts a damaged box from the courier or Australia post.
Returns will not be accepted if the painting is custom-made, personalized portraits or there is deliberate damage.
We do not offer refund on items that have been wrongly selected or change of mind.

Please note All artworks from Simonne Joyce Art are 100% hand-painted, and there maybe 5%-20% slight variations. This is accepted by the customers when placing an order, and returns will not be accepted due to slight variation. Variation can occur due to differences in computer monitor colours and/or the nature of the medium eg hand painted are painted by real artists and not exact copies eg a print.

Cancellation Policy
- Any order is cancelled within 24 hours of payment confirmation will be eligible for a fully refund. It is a 100% money back guarantee.
- The Orders cancelled more than 24 hours but within 48 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price (if the item has not been shipped).
- Once your order has been shipped, it can no longer be cancelled.

Portraits & Custom Art
Portraits & custom art (plus any modified artwork) require a 30% non-refundable deposit before they are started.
Simonne Joyce Art. - trading as Simonne Joyce Art ABN Number 79563346086.

Items will be shipped within 7 days of ordering.

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