Terms and Conditions
Simonne Joyce Art is committed to
Returns due to quality issues or damage will be returned via courier. Customer will be required to provide proof of purchase. Packaging must be the same as the product arrived in. All returned will be inspected utilising video on return prior to refund.
All items must be returned to Simonne Joyce Art within 7 days from arrival of the product.
All returned items must be in brand-new condition, unused and with the original packaging. Requests to return items due to quality issues, damage during shipping,
Damaged paintings are extremely rare. Please do not accept packages if they are damaged, creased or torn. Simonne Joyce Art will not refund paintings if
Returns will not be accepted if the painting is custom-made, personalized portraits or there is deliberate damage.
We do not offer
Please note All artworks from Simonne Joyce Art are 100% hand-painted, and there maybe 5%-20% slight variations. This is accepted by the customers when placing an order, and returns will not be accepted due to
- Any order is cancelled within 24 hours of payment confirmation will be eligible for a
- The Orders cancelled more than 24 hours but within 48 hours after
- Once your order has been shipped, it can no longer be cancelled.
Portraits & Custom Art
Portraits & custom art (plus any modified artwork) require a 30% non-refundable deposit before they are started.
Simonne Joyce Art. - trading as Simonne Joyce Art ABN Number 79563346086.
Items will be shipped within 7 days of ordering.